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Cancellation and Refund Policy

Cancellation and Refund Policy:

Biking Brotherhood Company is committed to providing exceptional service and products to our customers. We understand that sometimes circumstances may require the cancellation of an order or the return of purchased items. Therefore, we have established the following cancellation and refund policy to ensure a smooth and satisfactory experience for our customers:

  1. Cancellation Policy:

    • Orders can be cancelled within 24 hours of purchase without incurring any cancellation fees.

    • To cancel an order, customers must contact our customer service team via email or phone with their order details.

    • Orders cancelled after 24 hours may be subject to processing fees or partial refunds, depending on the stage of processing.

  2. Refund Policy:

    • Refunds will be issued for eligible returns within 30 days of the purchase date.

    • To be eligible for a refund, items must be unused, in their original packaging, and in the same condition as received.

    • Customers must provide proof of purchase, such as order confirmation or receipt, when requesting a refund.

    • Refunds will be issued to the original payment method used for the purchase.

    • Shipping and handling fees are non-refundable, except in cases where the return is due to a Biking Brotherhood Company error or product defect.

  3. Return Process:

    • Customers must contact our customer service team to initiate the return process.

    • Upon approval, customers will be provided with a return authorization number and instructions for returning the item(s).

    • Items must be securely packaged and returned to the address provided by our customer service team.

    • Customers are responsible for return shipping costs unless the return is due to a Biking Brotherhood Company error or product defect.

    • Once the returned items are received and inspected, refunds will be processed within 5-7 business days.

  4. Exceptions:

    • Customized or personalized items may not be eligible for returns or refunds unless they are defective or damaged.

    • Clearance or sale items may have different return and refund policies, which will be clearly stated at the time of purchase.

  5. Contact Information:

    • For questions or assistance regarding cancellations, refunds, or returns, customers can contact our customer service team via email at bbgears.india@gmail.com or by phone at +919600048473 or +919566196293

Biking Brotherhood Company reserves the right to modify or update this cancellation and refund policy at any time without prior notice. Customers are encouraged to review this policy periodically for any changes.

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